Poor service at pick and pay

Unpleasant experiences at pick and pay oribi plaza Port shepstone. Surly till workers including supervisor. They don't greet you, just tell you they don't have the money if you ask for cash back, nor refer you to who can help, when you pay they return your cards not to your hand but curtly put them on the counter, generally make a customer feel unwelcome by negative non verbal communications. No wonder pick and pay losing market share to other retailers if failing at the basic level. Once I reported a particulary bad encounter to the manager but have since realised there is problem in this shop.