SS
Simone S

1 reviews | Active since Aug 2018

15 Dec 2024, 23:01

Poor service, as usual

Pick n Pay - Newton Park GQ. This chain is cheapening your brand. The customer service is absolutely appalling. Please do yourself a favour and look at your footage at your liqour store at 11:45 am on the 15 December, just for a laugh- and if ever you make the wise decision to do rebranding and actually train the employees that you hire on basic customer service. 8 people, senior citizens included waiting on your oh so enthusiastic cashier for a gentleman to pay with COUPONS while your other employee is just having a seat, watching the chaos unfold and your customers getting more frustrated. The coupon customer jokingly said he must assist the other customers waiting in line , to which he got up and did, after 10 minutes of waiting in line with 1 cashier working the till. Come on man. It takes me 2 minutes to take a scenic stroll to pick n pay, but I would rather get in my car and drive to Spar, as I choose to be more inconvenienced by the drive, than receive the most disgusting customer service. You honestly get better service at Home Affairs .

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