1 reviews | Active since Mar 2009

21 Sept 2024, 17:28

Poor service and unhygienic

I visited PnP Laguna mall Friday 20th September as I'm a regular customer there.However on several occasions when I visit they sell samoosas on a table and it's forever standing open with no cover which to my knowledge is very unhygienic.I approached the Manager and told him why can't they use a dome to cover it.He just said it would hide the samoosas and it won't sell.He then had it removed and took it to the back.I have not returned to see if it was permanantly taken away,because that same time I had an issue with the supervisor.

I bought 2 x 5lt refill water and the cashier charged 1 x refill and 1 x normal price 5lt water.I queried it with cashier however supervisor Ronel was not available.

When she came back the cashier advised her of the mistake.Ronel did not acknowledge me then after helping 3 clients and letting me stand like a fool with no acknowledgement,she then proceeded with the refund.Im sorry to say at PICK N PAY PLUMSTEAD YOU ARE TREATED WITH RESPECT LAGUNA MALL WITH IT'S MANAGEMENT AND STAFF ESPECIALLY RONEL NEED TO TAKE LESSONS FROM PICK N PAY PLUMSTEAD.I will not visit Pick n Pay Laguna mall again because they in any case outdated and need a revamp.

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