Poor service and follow up.

I am so disappointed in Pick n Pay Hypermarket, Port Elizabeth. Last week on Thursday we went shopping at this store. One of the items we wanted had not been delivered to the store as yet so we were advised to go to Customer Care and they would contact us when the goods were received. Well, today is Thursday of the following week, we have phoned Customer Care three times as well as calling in at the store again yesterday. On each occasion they saw our names in the book, informed us that they had heard nothing from the relevant department and that they would contact us, no trying to get hold of the department, nothing. I am so saddened by this treatment by personnel of a store that, in the past, had always been well rated, this is the kind of treatment that I have come to expect from certain of their supermarkets, but never the Hypermarket. I see that Checkers Hypermarket have a similar promotion so we shall be going there for it and all future shopping.