1 reviews | Active since Mar 2017
Poor service and false advertising
We had just been to Pick 'n Pay Lifestyle Centre Centurion and saw one of their combo's....750ml pnp Blended oil, Maize meal 2.5, Cake flour 2.5kg , Tastic rice 2kg and Sugar 2kg. (DOES NOT STATE OR SUGAR) There were 4 items....the oil, the maize meal, the rice and the cake flour, but the sugar was missing. We then had to ask 3 diffetent people what sugar we had to take as per the ad....one of them said that it states "or sugar" they then got a supervisor who then took a pamphlet that does not advertise the combo????? He then took 3 bags of sugar...went to a till and said that it does not calculate to R98???? I will be posting this false advertising on facebook aswell...who knows how many people only took the 4 items and thought is was a bargain. Very unprofessional and poor service.
Hello Wayne Coetzee,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
I had just received an email to state that the query had been completed?????
What is the feedback??????
Hello Wayne Coetzee,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
The matter has been escalated to the management team for further investigation. Once the investigation has been concluded, they will revert the necessary feedback directly to you. Your reference number is: ***.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
I had just received an email to state that the query had been completed?????
What is the feedback??????
