Poor service and false advertising

I've ordered cold drinks from Pick n Pay online on 19 December 2022. I received an email on the 20th Dec that store cancelled the order due to incorrect pricing, N.B the prices were advertised there for over 2 weeks. On the app it said refunds are done after 5days and even today i have not received my funds nor products i had ordered. I have called pick n pay asap number for over 2 weeks. They telling me i should go to my bank.... Why would I do that because i did not go to the bank to buy on your app? I called my bank and they informed me that pick n pay has my money.

Everyone i have spoken to on pick and pay line is not willing to assist. At first I didn't mind the items being canceled but for the run around, poor service, false advertising and trouble. Pick n pay should give me the products I have purchased for the same price advertised and keep those funds since they don't want to refund me. Poor service.