POOR SERVICE

Good day,

Horrible service at Pic n Pay On Mutual.

I went in there to request a cash back of R1 000.00 and I was assisted by a cashier named Shirley who quickly indicated she doesn’t have that amount in her till and dismissed me to her colleague Nompumelelo. Nompumelelo in turn also indicated the same thing and stated she had R600. She stated I should wait so that she could make the requested amount. Wait ? I waited in the queue and then I had to wait again until a customer buys with cash? So I did... then I see Shirley giving another customer R400 from the till as a cash back. My question now is that could Shirley not give me the R400 combined with the R600 from Nompumelelo just to provide me with my cash back ? I told this to them, they both just kept quiet leaving me to wait there another 5 minutes without telling me what’s going on. I then proceeded to go to the manager to ask for an email address I can send an email of complaint to his response : “ I don’t know it off by my head “, what kind of employees are you training there because they lack customer skills, starting from Shelley as the cashier until the manager who was dismissive and unhelpful? Why should I wait in the queue and then wait again for a cashier to have cash ? To a point where the cashiers ignore me and help other customers?! Unacceptable! Please give your managers the necessary email addresses so they can give to customers it just seems more professional & imposed a level of trust.