NL
Neville L
1 reviews | Active since Dec 2016
14 Oct 2021, 10:34
Poor Service
I have now written 3 emails to PnP Smart Shopper where I complained that there was not stock of items that they say is a smart shopper item. Although I received an email with a reference number 95881, to date I have followed up 3 times and all I get is another reference number. This is rather poor service to say the least. I think PnP must make sure that they have stock before the advertise a special or smart shopper item
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Replies (3)NL
Neville L's updateReviewer Update
16 Oct 2021, 09:12Please note that nobody has contacted me re this complaint. For you to have been told that I have been contacted needs to be investigated. How they can say that they have contacted me is beyond me.
NL
Neville L's update16 Oct 2021, 09:12
Reviewer Update
Please note that nobody has contacted me re this complaint. For you to have been told that I have been contacted needs to be investigated. How they can say that they have contacted me is beyond me.
NL
Neville L's updateReviewer Update
18 Oct 2021, 15:09Still no reply and still not resolved. When is somebody going to do someting?
NL
Neville L's update18 Oct 2021, 15:09
Reviewer Update
Still no reply and still not resolved. When is somebody going to do someting?
Pick n Pay's replyOfficial
19 Oct 2021, 12:30Hi Neville,
Apologies for the lack in communication from our team.
We are busy following up on this for you.
Kind regards,
The Pick n Pay Team.
Apologies for the lack in communication from our team.
We are busy following up on this for you.
Kind regards,
The Pick n Pay Team.
Pick n Pay's reply19 Oct 2021, 12:30
Official
Hi Neville,
Apologies for the lack in communication from our team.
We are busy following up on this for you.
Kind regards,
The Pick n Pay Team.
Apologies for the lack in communication from our team.
We are busy following up on this for you.
Kind regards,
The Pick n Pay Team.