1 reviews | Active since Feb 2013
Poor Service
Came to PnP canal walk on the 26th May 2015 (Tuesday). I wanted to draw a certain amount of money with my bank card. Cashier told me she does not have money so I had to ask okay who exactly does have money in their till I assume. She pointed to a woman named Vaneesa who I walked to and then asked who has the amount I wanted and she told me they don't have that amount, fair enough, I then asked okay how much can you give me she rep**** \we don't have money"";if you \""don't have money\"" how in the hell are you operating as a retail store. I would have even settled for less than half I actually asked for because I needed the money and was in PnP at the time so why should I waste my time at a ATM when I am there and avoid additional costs related to drawing from the ATM. That response was really ridiculous and after I was given the response she just carried on with whatever she was busy with"
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Best regards,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Best regards,
