Poor service

I would to voice out my displeasure on the poor service I have received, not once. Today, I placed an order around 14h30. Order no: ***. To my surprise it was returned to the store because they could not reach me. I did not receive any call from the delivery guy. When I made a follow-up, your customer service guy, Sinothando Booi/Bhoyi promised to fix the matter and come back to me within 20 minutes, and he did not.

I called again and he apologized and said he didn't come back to me because he had been overwhelmed by incoming calls, with lot of customers complaining about the same issue.

He promised to follow up with the store and also gave the number for the store (Beacon Bay). To my surprise, the store said they do not do online orders when I called them.

Now the status of my order is "refund successful'. Of which I might get after 2 - 3 working days. I used the last money I had on my account and I am sitting here arms fold with no choice but to wait for the refund that I might get on Wednesday, next week.

After the last incident of 31 October 2025 when my order was canceled without any reason given, I decided to give it another go and gave you a benefit of the doubt. And .now this?

To say I am disappointed in your service is an understatement. It is appalling. You once again proved to be unreliable with customer service agents who seem to have been trained so well to lie to us customers.

You have just lost another customer in me.

Yours in disappointment,

Sibongiseni