Poor Service

I emailed PNP HEAD OFFICE on *** asking them how when the rands/points will expire on my mothers card.My mom died and PNP at that point didnt want to close the card so i started using it.According to my knowledge it is a year but the question remain when is that year starting.They couldnt answer me .All answer that I got was get your own PNP Card and we will transfer the points to the new card and that answer i received several times.Can;t these people read an email as the main question was when does the points or rand expire on the old card.I emailed customer services several times asking a manager to call me as the staff was getting arrogant with me.No one called me back.

I eventually called them as they ignored my emails,i was kept on the line for 38 minutes and to date they couldnt answer me.My airtime down the drain for nothing all that they kept going on about is get your own card and we will transfer the balance