SF
Suzette F

1 reviews | Active since Jul 2017

02 Aug 2017, 09:17

Poor service

<p>Their shelves are always empty on month end. I also complain about this last year on their website and they phone me back with a lot of excuses and said that they will improve it. This is now a year later but still no improvement.</p> <p>Last weekend when I bought a few articles they want to put it in a big bag because they dont have the normal size bags.</p> <p>I spoke to the manager and ask him if I really must pay for a big bag even if I have only a few articles.</p> <p>Yes said yes, so I ask him what he can do about .</p> <p>So he answer and said sorry it is what it is.</p> <p>BAD POOR CUSTOMER SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>That is why I will from now on do my monthly shopping at Checkers. Their shelves are always stocked.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Aug 2017, 10:51
Official

Good day Suzette,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas