Poor Service

<p>I have attempted to highlight some of the Service issues and the poor Quality of the products my family have being receiving from Pick n Pay, Goldman Street in Florida. I have contacted the Customer Service Centre a number of times from about September 2016 and also spoke to the Regional Manager last year highlighting the issues and the POOR Service delivery, we have being experienciing.</p> <p>Just last week Pick n Pay sent me a survey to query the Service Levels at the our local branch. In my response to the survey, I advised Pick n Pay that I have decided to do my shopping at Shoprite due to the poor service.</p> <p>On Saturday, the 4th February 2017, my daughter convinced me to go to Pick and Pay and buy the meat and some of the items we need for a Braai we were having on Sunday 5th February 2017. We bought some items and found a Mutton Pack, which was real value for money. We marinated the meat with the Pick n PaySteakhouse sauce went to Pretoria to Braai.</p> <p>I really dont know what went wrong or what was wrong, but we braaied the meat but the meat was not edible. I have eaten lots of Mutton in my day, but never had to struggle to eat meat like that. It tastes like rubber. The meat was cooked and looked really good but we could not even bite the meat. I still have the cooked meat for the purposes of an example. We didn't enjoy our Braai due to the meat not being edible. I really don't like complaining about issues and I address my complaints with Juan at the Store. The meat I purchased was of poor Quality and I really don't understand how Pick n Pay can allow that type of Quality to pass their Quality checks or mabe the supplier is supplying an inferior Quality of meat. </p> <p>My frustration is that for months I have been highlighting various issues at the store but the Quality continues to deteriorate. Last year I bought 2 Milk tarts and they both were mouldy. When I returned them they just gave me a refund and didnit even try apologise.</p> <p>This morning I tried to load a New Smart Shopper Card at the Customer Service department and spoke to Sindi at 8:40am. Gave her my ID number and she couldnt find me on the system. She advised me to go back to the Store. When I spoke to the Store on Saturday, they told me to contact the Customew Service Centre. I have had a Smart Shopper Card for over 5 years and she cannot find me on the system.</p> <p>I have supported Pick n Pay for a very long time and really believed in the Brand, however of late it seems that Pick n Pay are adpoting a very poor Customer Service culture and one feels like you visting a Goverment institution, when you visit the Store in Goldman Street. I don't think that the Pick n Pay Store in Goldman Street understands that we pay for the products on the shelf and our support keeps the Brand alive. </p> <p>I am Very Disappointed in Pick n Pay because I grew up supporting Pick n Pay.</p> <p>Service is very POOR.</p>