JD
Judy D

1 reviews | Active since Nov 2017

07 Feb 2020, 15:33

POOR SERVICE

Pick n Pay advertised in our local newspaper on 20 January 2020, Whiskas Multipack Assorted Cat food, on special, which special was valid until 2 February 2020. I went from Pick n Pay to Pick n Pay in the Edenvale/Bedfordview area to try and buy this cat food. Not one store had stock. Eventually the Edenvale store received stock, after the 2 February, but only the Whiskas food for kittens. The Edenvale store said they ordered the cat food for adult and 11+ years. What is the problem? Products are ordered well in advance before advertising takes place. I have several "rain checks" , but still no stock.

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Feb 2020, 11:27
Official
Hi Judy,

Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you and the out of stock product at both of our stores. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team