POOR SERVICE!

I am beyond frustrated with Pick n Pay and your service. I placed an online order, the money was deducted from my bank account, but the order never went through. Now, because of your faulty app, I am left without groceries and forced to wait for a refund. This is completely unacceptable. Your response of “we apologise” does nothing to fix the situation or help me feed my family. This is not the first issue either — from rotten fruit to damaged items, the quality and service have been consistently poor. I will be deleting the ASAP by Pick n Pay app and will no longer support your business. You need to take responsibility and fix your systems instead of offering empty apologies.