Poor Service

I purchased a Retracline dryer rack in November 2019 from Pick N Pay Hyper (Durban North). The item began rusting within 6 months.

Due to the Covid19 pandemic and subsequent lockdown, I did not return the item within 6 months. Further, Pick N Pay Hyper is rather far out of my way.

Last month, I took the dryer to the Arbour Crossing store for an exchange. I was informed that it is not possible and can only be done at store it was purchased from.

I then made my way to Pick N Pay Durban North, only to find the store was closed - with no signage or reasons why.

I find the inconvenience rather great. Firstly, why could I not return the product at any Hyper store? Why was the Durban North store closed?

Please provide a way forward. I am not going to make a trip all the way to the store only to find it closed again.

Pick n Pay customer service does not respond to e-mails hence my review here.