Poor service

<p>Hi on the 11.11.2016 my family and I Mr Nicholas chellon visited the Chatsworth pick n pay store we went in there to purchase the roast chicken which was in promotion only to find that there wasn't any so I called there manager of the department to ask if they have any and she went to ask the staff who said that they hadn't put any at the moment and going to put now in oven and we have to wait for next 45 minutes which we did and it was much longer .when we arrived home my wife was going to give my child to eat and the chicken was not cooked properly and we couldn't drive back to shop with 2year old so we put it in oven.I think that the staff should be more organised in serving the customers and should strive for customers satisfaction it is very poor and irresponsible negliegence had experience .further more the pricing of all the specials are always mixed with the other products that are not on sale poor management.I am a ardent shopper at pic n pay and I would like to continue supporting them but not if their customer service is poor which means me having to go to another store out of my way</p>