1 reviews | Active since Aug 2016

11 Aug 2016, 11:06

Poor service

<p> I bought an item for R5000,00 during April 2016 and the cashier failed to swipe my smart shopper card although she confirmed that she did swipe when I asked her. </p> <p>I have since then sent numerous emails to the address supp**** by the Pick n Pay customer service - which was also not an easy task to contact by phone.</p> <p>But sadly, nothing has happened, nothing has been rectified, just nothing.</p> <p> </p> <p>Pick 'n Pay - absolutely poor!!!</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply11 Aug 2016, 14:39
Official

Good day Ralie

Thank you for writing to us.

Kindly accept our sincerest apologies for the poor service. We are busy addressing this with our management team and will revert with feedback shortly.

Kind regards

Anwar Mooideen

Pick n Pay
Pick n Pay's reply11 Aug 2016, 15:10
Official

Good day Ralie

Please note that the points have been loaded on to your Smart Shopper card. The points will reflect within 48 hours.

Apologies once again for the delay and any inconveniences caused.

Kind regards

Anwar Mooideen