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ziphora N

1 reviews | Active since Mar 2012

16 Mar 2015, 12:35

Poor service

I went to the shop on the 06.03.2015 to buy dispossable nappies.I went in the shelf and the price was R159 for the Pampers sleep and play and took them to the tills and only to find out that it was R199 or R189 which i was not happy and a supervisor was called Juliet and she also saw that the prices were labelled incorrect but said at their shop they do not apply the price that you see is what you pay.Even if its clear that the mechandisers just didnt pack accurately.She said that she was scared as they will be told to pay the difference should she apply that FAIR rule and make sure the client is happy.<br> <br> So to be honest i dont care what your internal policies are but i care about correct pricing .<br> Your service is really bad.You must teach your mechandisers to pack correctly and make sure the prices correspond with the items.<br> <br> This is unacceptable

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Replies (1)
Pick n Pay
Pick n Pay's reply16 Mar 2015, 15:06
Official
Hello Maraphalile,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,