AJ
Amanda J

1 reviews | Active since Dec 2014

01 Jun 2016, 09:35

POOR SERVICE

<p>Up until now nobody has called me with regards to my complaint it so sad that as consumers we are not regarded as important. On the 25 May 2016 I went to Purchase cigarettes at Pick and Pay I proceeded to the cigarette counter and thought let me also take a small packet of biscuits the clerk totally refused told me to stand in the long ques because at this counter you can only pay for cigarettes I agreed but told her i would like to also add biscuits but cannot stand there its my lunch break. I had to leave the biscuits and just take the cigarettes. I left there dissapointed but above all its now that nobody has called that just makes it worse!!!!!!!!!!!!!!!!</p>

0
Replies (3)
Pick n Pay
Pick n Pay's reply01 Jun 2016, 10:19
Official

Dear Amanda

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

AJ
Amanda J's update03 Jun 2016, 05:51
Reviewer Update

Up until now i havent heard from Pick and Pay guess customer service is not their main priority.

Pick n Pay
Pick n Pay's reply03 Jun 2016, 06:47
Official

Dear Amanda

I do apologise for no-one responding to your complaint.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise Brown