Poor service

Yesterday I spent an hour at pick n pay Westacres potchefstroom trying to send some parcels with aramex. The lady didn't have a clue what to do. Just wasted my time and money. Eventually she sent me to the depot and Brendon helped me quickly by dining it online. I told that lady to do it online but she either didn't know or refused to do it. Kindly get training done in store . If the app doesn't work then direct online access does. I kept insisting, but she kept refusing.