Poor service

I purchased a jumped suit mid November 2024. After one attempt to deliver the item. The item was returned to the wear house. even though I called the call center advising them of my details. They reassured me that they will inform the courier accordingly . 2 weeks past only to find out that the parcel was sent back to the wear house. They then informed me they have to wait for the item to reach the wear house before they can do the refund. The 13th of December 2024 I was told that the refund are being processed. To date I did not re the refund and no one is responding to my email. Can someone help......