TM
Thabo M
1 reviews | Active since Nov 2018
04 Nov 2018, 17:12
Poor service
PnP Maponya is subjecting us "customers" to substandard service.
Had to stand in a que for well over an hour.
Walked into to the store at 15:00 to go buy 2 items "kids nappies & Cerelac", joined the que to the tellers at 15:10 only for my stuff to be ranged up at 16:13.
Having had experienced North Gate Hypers service, one is left with questions like are we given such poor service cause the store is in a predominatly black township, maybe we not using our hard earned cash to pay for the damn products/service or the management doesn't value the black people money.
Let them stand for as long as they can, it's unlike they have anything better to do with their life's.
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Replies (1)Pick n Pay's replyOfficial
06 Dec 2018, 17:27Good day Thabo,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply06 Dec 2018, 17:27
Official
Good day Thabo,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
