POOR SERVICE

I was just at PnP The Mark in Sandton wanting to buy fried hips from their Deli for Lunch. There was a queue of +-10 people and as I was the first and had to be served, then two ladies came through in front of me."Thobela "from PnP assisted them right there and then. I told Thobela to tell her clients where the queue ends and she said to me "I TOLD THEM THEY KNOW BUT LET ME ASSIST THEM QUICKLY AND I WILL ASSIST YOU AFTER. this ladies wanted 2 quarter chickens and 2 chips. While I on the other hand only wanted a packet of fried chips. I told her to serve me first before them and she literally said to me "I WILL ASSIST YOU WHEN I AM DONE WITH THEM,I DONT HAVE 4 HANDS". I rep**** that if you assist them and finish with their order first I am going to complain...........MHH she said ITS FINE GO AHEAD AND COMPLAIN THERES NOTHING I CAN DO

I am so Disappointed and confused of her responses, she gave me the impression that even if you complain no one will care or nothing will happen.

There's Service Champions out there looking for an opportunity that "Thobela" has right now.

Your consideration in solving my complain will be highly appreciated.

Regards, Maria