POOR service

Yesterday I returned the second pnp branded fan as the motor stopped turning. The fan purchased was the 3 in 1 (wall, desktop and pedestal). The cashiers had called the so called "manager" to assist the return. Without greeting he immidiately insisted that there were parts missing. I asked which parts were missing and he he said there should be three fans. I told him there is not three fans and showed him on the packing which states "3 in 1". He became aggressive, picked up the fan blade and shouted; "there must be three of these!". Again I proceeded to show him the packaging but he still insisted. He went to the back to inspect the same product and realised he was wrong. Without an apology he abruptly asked "what is wrong with the fan". He told the cashiers to process the return. I asked for his name but no one wanted to give it to me. I can not understand how your staff is unfami**** with the products that they are shelving nevermind the fact that he could not read the packaging. The staff at Pick n Pay Kempgate are in serious need of training on customer service and centricity.