1 reviews | Active since Jun 2014
Poor service
Pick n pay needs to wake up . how can you guys be so heartless . My mum went shopping today and she had left her parcels at the parcel counter . and she had lost the dish . in the shop she didn't have enough money left to pay for the lost dish she asked if on her next visit she could pay them back . and they didn't not listen to her or try to help her out . We shop at PNP on a daily basic . And the workers and security knows us . They made her feel so bad with the way they talked to her . She came home and start to cry .
Good day Ronelle,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Phoenix store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Ronelle,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at the Phoenix store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,