1 reviews | Active since Dec 2015
Poor service
On Monday , December 21, 2015 afternoon just after five pm I went to Pick n Pay where I bought some items, just over 10, including a can of Destroyer mosquito spray worth 25.99. The items included fruit and food. I was served at till number 3 and only asked for one plastic bag as i was going to put some of the items in my bag.I then walked out and went home and not once did the plastic leave my hand until I reached home, a walking distance from the shop. That was when I realized the item was not there. It would have been very easy to spot, I must say. I went to the shop after work to explain that the mosquito can was not included in the plastic. I was treated like a **** where the man, presumably in charge , disappeared for a while with my pay slip only to return later where he told to look again at home for the can. I felt very insulted by this man who, in the first place, failed to take me to the CCTV footage where I would have actually seen what happened on the day. He further said that he was , without even asking for my details, going to contact me should anything happen, a contradiction to his earlier utterance that I should go home and look again.
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Best regards,
