WP
Wilma P
1 reviews | Active since Jan 2014
25 Feb 2015, 13:59
POOR SERVICE
Dear Sir,<br> I purchased groceries last week and won a voucher for R50. Today I got told sorry the voucher expired yesterday. I spoke to the Branch Manager and was told nothing they could do about it. I feel they could have made a plan. They were not friendly in any way which I feel they could have explained in a proper manner. I have poor eye sight and can't read small print. I feel very sad for the illiterate people that cannot read at all. I have been a loyal customer for years but looks like Pick & Pay couldn't care less.
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Pick n Pay's replyOfficial
26 Feb 2015, 09:13Hello wilmapret,
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply26 Feb 2015, 09:13
Official
Hello wilmapret,
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***