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ngcebo Z

1 reviews | Active since Oct 2015

01 Oct 2015, 19:55

Poor Service

I went to pick n pay in Ulundi to do my grocery shopping and they were having a problem with their pos machines so the cashier and i agreed that i will draw the money. When i went to draw the money my card was retained by the atm. I asked the cashier who would carry the cost of me replacing the card and she referred me to her manager. I spoke to him and explained what happened and he was in turn very rude to me and told me that it wasABSA's fault and i should speak to them. <br> <br> I am very disappointed in the complete disregard fr my emotions and the poor people managemnt displayed by Mbuyi and the guy he was with.

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Oct 2015, 08:59
Official
Hello alexis2010,

Please accept our apologies for this incident.

I have escalated your complaint to our KZN Regional office for their attention, and they will be in contact with you shortly.

Kindest regards
Wendy-Lee Millar
Customer Care
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