1 reviews | Active since Aug 2012
Poor Service
On Thursday 27 Aug at about 15h30 I went into the store to buy a few things. I bought some Steri Stumpies and a High Chair for our baby. I walked up to the tills and went to till 15 as I saw that it was an express till. I am 8 and a half months pregnant and due to have my baby in 6 days. My feet are swollen and I am uncomfortable and took a big trolley just to make it easier for myself as well. As I got to your till the lady packing the bags told me that I wasn't allowed to stand there as I had more than 10 items. (Please note that I literally had 6 more Steri Stampies than I should have had!!!!) All while the lady in front of me had a trolley filled to the brim with groceries. When I asked why she was being helped and not me I was told to please leave the queue and go to the one next to me. I am not unreasonable but if this is the kind of service your facility offers and if this is the way your staff treat people then I am sorry but I will make sure no one shops at your store again. I have been to many shops where if a pregnant woman is in the queue they assist that person no matter what the sign says. I am disgusted by the behaviour of Princess who was the packer at that till!
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
