Poor Service

I waited in the express Queue whilst a customer with a trolley was assisted. Once complete his partner arrived with additional items and although his transaction was complete was allowed to be assisted a second time. There was a queue behind me. I asked why they were processing a trolley of goods at the express till. I got no response but was handed a closed sign. I was then assisted without greeting or response to my query. There was a queue of people behind me with one or two items who were told \closed"not sorry. Just closed.<br> I asked again why a trolley of goods had been put through an express till whilst others could have been assisted and were turned away? I got no response.<br> I am very disappointed with the service received. """