AV
Ashwill V
1 reviews | Active since Nov 2023
28 Nov 2023, 17:24
Poor Servcices
I ordered groceries online & on the day of delivery I got an e-mail from *** with a subject High-Risk Area. I then e-mailed them back to arrange an alternative for me to collect the order.
I then called them because I did not get a response from them regarding the e-mail. The Agent said they had too many orders. The communication is poor. I had high hopes.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
29 Nov 2023, 15:13Hello Ashwill, Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response.
I would like to apologize for any inconveniences caused. We have urgently communicated your complaint with the Cape Town Distribution / Gauteng Center and requested feedback; once feedback is provided to us you will be informed soonest. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
The Pick n Pay Team
I would like to apologize for any inconveniences caused. We have urgently communicated your complaint with the Cape Town Distribution / Gauteng Center and requested feedback; once feedback is provided to us you will be informed soonest. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Nov 2023, 15:13
Official
Hello Ashwill, Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response.
I would like to apologize for any inconveniences caused. We have urgently communicated your complaint with the Cape Town Distribution / Gauteng Center and requested feedback; once feedback is provided to us you will be informed soonest. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
The Pick n Pay Team
I would like to apologize for any inconveniences caused. We have urgently communicated your complaint with the Cape Town Distribution / Gauteng Center and requested feedback; once feedback is provided to us you will be informed soonest. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department.
They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below.
- WhatsApp: ***
- WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1
- Call us on: ***
- Email us on: ***
The Pick n Pay Team
Best regards,
AV
Ashwill V's updateReviewer Update
29 Nov 2023, 16:07Thank you
AV
Ashwill V's update29 Nov 2023, 16:07
Reviewer Update
Thank you