Poor responsiveness to customers

Shopping at the Hatfield franchise is greatly displeasing as the shop overflows with students trying to purchase their groceries but continuously struggling to find a trolley (any kind) and a till with a teller. The shop has no more than 4 tellers (when it can take about 10) on its BUSIEST days. The lines are extremely long and it does not seem like the supervisor or manager has been trying to do anything about this at all. It's been 6 full month's that I've lived here and we still have that problem.

Another thing, I do not know how they are providing a service when they do not have their smart shopper cards available for customers from storage.

Also, you are unable to Rica your sim card there because apparently that service has been down for 5 months or even more.