Poor response times

I laid a complaint via the customer care email address on the 9th November regarding food purchased at your fish hoek pick n pay and to date no feedback has been received. 16th November - I followed up 20th November - I eventually received a response requesting additional information 23rd November - I rep**** with all the relevant information I had 3 December - I followed up again today is now the 8th December, a month since I lay the complaint and absolutely no resolution or feedback has been received.