BV
Bridgette V

1 reviews | Active since Aug 2009

11 Jun 2015, 12:02

Poor Quality products & attitude

I recently purchased socks from the PNP in Northgate. I discovered that 2 of the 5 pairs of socks where covered in holes. I tried to return the socks at my local PNP (Norwood PNP), as I did not have the slip for my purchase I suggested to the very rude consultant to look up the purchase on my smart shopper card. She refused and told me to rather go purchase socks somewhere else. I asked to see the Manager whom was not available. I am absolutely disgusted that poor quality garments are put on the shelf for purchase (Clearly no QC procedures) and furthermore, I actually cannot believe how rude and unhelpful the staff are. Absolute waste of money and time. I certainly will not be supporting PNP in future.

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Jun 2015, 13:13
Official
Hello Bridgette,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the poor quality of the Socks , and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***