TC
Trev C

1 reviews | Active since Mar 2017

08 Mar 2017, 14:24

POOR QUALITY FROZEN YOGHURT

<p>Sunday (05-03-2017) was a scorching hot day, went to Pick n Pay in Chatsworth to buy some frozen yoghurt. I took the pick n pay brand since it was the only available brand, which might I add is over priced, go home hoping to enjoy this litchi flavoured frozen yoghurt, only to find that it is freezer burnt and leaves a bad after taste in your mouth!!! I was extremely disappointed, decide to mail the customer service department on Monday morning... NO RESPONSE TO MY EMAILS YET!</p> <p>I never had an issue with the pick and pay brand of things previously, however this makes me think twice about ever buying it again.</p> <p> </p> <p>The item had not passed it sell by date or expiry date but was terrible.</p>

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Replies (3)
Pick n Pay
Pick n Pay's reply09 Mar 2017, 15:48
Official

Good day Trev Chinna,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas

TC
Trev C's update10 Mar 2017, 10:27
Reviewer Update

Good Morning Vanitha,

I have yet to recieve the email from your team.

When the email is recieved I will respond with relevant details.

thanks,

TC
Trev C's update11 Jan 2019, 20:13
Reviewer Update
2 years later... No email received...