Poor quality common sense and poor quality On the 2

Today, On the 25th August 2017, around 19:39, I shopped at the pick n pay liquor store in canal walk. I purchased Amarula Gold 750ml and Amarula Cream 750ml on a special for R200, as well as a bottle of St. Anne Natural Sweet White Wine 750ml. My entire purchase came to R228,50 including a plastic bag.

I don't know whether I should complain about bad quality bags or the cashier unable to acknowledge that all the items are too heavy for one bag.

I walked for approximately 10-15minutes in the mall when the bag broke, and my entire purchase went down the drain. The cleaners in Canal Walk came to clean up the mess.

I want a full refund on my entire purchase, as I don't expect to waste money, or pay for poor quality service and products.

I have the receipt of my purchase at hand.