Poor Quality and Customer Service

To Pick n Pay Clothing

Last week Friday the 15th of June 2018, i purchased 2 sets of pj's (R190.66 each) and a night gown (R280) from Pick n Pay Clothing Sunningdale (Cape Town).

Late that afternoon, when putting on the pj's, I came across a huge gap in the right arm seam of one of the pj's - there was actually no stitching!

I immediately returned to the store where Porchia Phipps and Jerome Der Tities assisted me. Sadly there was no apologies offered from either of them for the poor quality and inconvience. When I asked them how did it even pass quality control and make it onto the shelf - all I got was a simple "I don't know."

I exchanged the one set of pj's and left the store just before they closed.

Later that night, wearing the exchanged pj's, I noticed on the left bottom, a whole section that had been sewn onto the pants as if to hide a tear, hole or measurement mistake. I was irate!

How could these pj's pass quality control and even make it on the shelf!? And on top of it, by Sunday, the night gown's pocket stitching had come undone - leaving a flapping pocket. What has become of Pick n Pay Clothing? Where is their quality control?

On Saturday the 16th of June 2018, I submitted an email via the Pick n Pay Customer Care on their website. I received an automated response saying that they will be in contact with me shortly. Today is Thursday the 21st of June 2018 and I haven't heard a single word from Pick n Pay. Shocking customer service!

This is unacceptable Pick n Pay. I am shocked at the poor quality and the most disappointing customer service in store and from your Customer Care Division. I urge you to make contact with me and rectify this.

From A very disappointed customer!