Poor PicknPay Customer Srvice at Westville Junction and ASAP

Following from my review of 3/12/24 related to the non delivery of 8 bottles coffee ordered by my wife through the ASAP app I received a private response from PicknPay stating that they credited my wife’s account with R 275.95. I queried the reason as she paid R882.94. I was then informed that my wife needs to submit the query through her account and email address. She did do it but received the same excuse given before that waited too long after the order to query it. What I find astonishing is that they are not even interested to investigate the matter. We were on leave at the time and only learned of the non delivery to our offices, on our return. I can just conclude that PicknPay seemingly does not care about the matter or the integrity of their delivery services, through the ASAP app. This PicknPay was our go to shop for many years but as stated before we, my family and business will never use them again. We will also make our very bad experience known to all our friends and all social communication platforms.