1 reviews | Active since Mar 2015
Poor Pickn Pay service
What is the point of collecting smartshoppers points but the points just get forfeited without any notification to you as a customer.Pock n pay people dont promote a product that is not being managed properly as its misleading us as your customers.I have had my points forfeited twice and i am regular shopper at picknpay which is unacceptable as even the store manager dont even know how to assist you when you query with them,instead they just tell you call the call centre number and the call centre nmber its like a dead end with no one answering the line...the smartshopper points should be discontinued / boycotted completely....
Hi Lerato,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please contact the call centre on ***to be assisted by a consultant to have your points loaded back on to your card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Lerato,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please contact the call centre on ***to be assisted by a consultant to have your points loaded back on to your card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas