Poor Pick n' Pay service

Letter to Pick n' Pay and their answer below.

TO WHOM IT MAY CONCERN

Name : Rosalie Zubrinic Smart Shopper Card No : ***33 3433

On Wednesday 12th February, 2020, I did some shopping at P & P Hyde Park. Payment was made at 19h19 for R 329-66! Cashier was Buthelezi I Buthelezi and as soon as she gave me my till slip I checked it immediately right at the till - two (2) items were incorrect. 1) Mixed Berry Yoghurt @ R 31,99 ea. were rang up twice = R 63,98. 2) Banana Loaf R 29,99 - but on the shelf it states clearly R 28,99 (not a big deal, only R 1,00 difference) but simply the principle that counts. It has happened now at this store before on several occasions and I have complained about it -not to mention time wasted every time- to no avail, and I am actually sick and tired to run around every time and look for a manager!!! Just what is the reason for all that, makes me think! Not every customer checks the bill thoroughly and I would call that cheating on their part!! Having said all that I come back to point 1) mixed berry yoghurt. I immediately told Buthelezi about it and, instead for her to look into my shopping bag and check, she put up such a tantrum - it was not even funny!!!! While she carried on cleaning her till - obviously could not wait to get out of the store fast enough - she screamed at me that I must have a good look into my shopping bag and I will see that there are two "mixed berry yoghurts" in there. I told her that I know what I bought and that was one mixed berry yoghurt and two (2) activia cereal yoghurts also @ R 31,99 ea, = R 63,98 which were charged for! By now, I was really '****ed off' with her attitude (no other way to say it) she then called somebody else and just disappeared! If that is the kind of service P + P wants to provide to its customers, who, by the way are putting bread on to your table, not the other way around, maybe you should consider it and rather close your doors!!!! No need to get uptight with customers, who are actually giving all of you the opportunity to have a job!! I will go public with that, just to let you know! Now I have all of a sudden three (3) ladies looking at my problem and neither of them knows how to handle it, I almost went 'bananas' to say the least! Because I had mentioned that the banana loaf was overcharged by R 1,00 (but nobody would go back to the shelf and check on that) I was told that I cannot get the full refund for the 'mixed berry yoghurt' which was charged twice, because I received already a R 5,70 on my banana loaf, which was my 'smart shopper discount' and has absolutely NOTHING to do with the 'overcharged yoghurt'! Well, to let you know, I "just lost it". Are these the kind of people a customer has to deal with every time there is a problem and to listen to these kind of 'stupid remarks' forgive my ignorance, but I have absolutely no time for that!! I then asked a second time to speak to a manager and Reneilve, who is apparently a manager, was sitting not far from us and listening to all the commotion, and, only when I again asked to speak to a manager, did she finally get up and asked 'what is the problem'. I told her straight out, you know what the problem is why don't you help me out here and sort out the problem. All she could say is, 'it was a misunderstanding'. What 'misunderstanding' I asked, everything was clear, just the woman was too stupid to understand the problem (unfortunately there is no other way to put it nicely) and you Reneilve are just sitting there doing nothing!! What kind of a manager are you?? The time I exited the store was approximately 19h50 - not funny at all!!!!

Yours faithfully, Rosalie Zubrinic

Good day,

Thank you for contacting us.

Please note we have received your email, we are busy addressing your complaint with the relevant management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Should you have any further questions or queries please feel free to contact us.

Kind Regards Pick n Pay - Customer Care Team