POOR PICK 'N PAY CUSTOMER CARE LINE

I lost my Pick a Pay Smart Shopper card and visited my nearest branch in Vanderbijlpark. The Store Supervisor immediately attended to my request and explained that she needed to dial the Customer Care Line and it might take a few minutes and she offered me a chair as I am disabled. The Customer Care Line was busy and kept on advertising Pick 'n Pay products and services, however we were cut-ff twice and the Store Supervisor was holding on for over 40 minutes. It was very frustrating and the Store Supervisor was apologizing for the inconvenience. I couldn't understand that at 15:30, over 2 200 stores were calling the Customer Care Line as I was expected a priority service for Pick 'n Pay Stores. How can the Customer Care Line be so inundated with calls...it was fathom for me as well as for the Store Supervisor and I honestly got the impression that people are not doing their work and nobody is monitoring this service. This is unacceptable and Pick 'n Pay should seriously look into this matter.

A second Pick 'n Pay staff member offered to assist and suggested to us to register on WhatsApp, to block my old card and re-registered the new Smart Shopper Card. This process took less than 5 minutes. Well done for this excellent service on WhatsApp!! Unhappy Customer after 40 minutes and 5 minutes later I am smiling...although my back is in pain!!