Poor Pick and Pay Customer Service

My wife ordered 6 bottles coffee from the Westville Junction Pick and Pay store to be delivered to our offices in Westville. She received notification that the delivery would be made. We were on leave for a couple weeks but because it was for our offices where 8 people work did not confirm the delivery. It was however not received by anybody in the office. We queried it with the asap service but were referred to the store which in turn referred us back to the asap service. This process were reiterated 3 times without anybody to take responsibility for the no delivery. We find it unacceptable and extremely disappointing. We were long standing clients of the shop and their delivery service but will not deal with them or any other of their shops again.