1 reviews | Active since May 2016
Poor pathetic service ever in my life
Customer service So I work in a center called Howard center in Pinelands Cape Town people complain on a daily basis in that center and its normal if they don’t get the service they require as a sales person myself I no how it feels but at the end of the day we don’t no what a person goes tru but it’s no need to give **** service wen you stand behind the counter so I myself is a regular shopper at the local pick and pay family store in the center and I have gotten **** service now on numerous times I have kept quite and spoke to people In a higher capacity in the store but nothing changes don’t the people get trained at that store I have spoken to the front end controllers caller Rene and Monika but yet they just so rude as the staff in The store I shop on a daily basis at the local pick and pay dealing with different cashiers and yet they all the same no customer service always a attitude So Mathis is most of my experiences I have had at the pick and pay Wrong pricing rude cashiers rude front end controller even the store managers don’t even really bother to apologize and do something regarding training in that. Store it’s shocking to see how people can be like that for example if the pricing is wrong they just say to me you have to accept it wen I speak to a front en controller called Rene or Monika they just say there is nothing they can do than you say call the store manager he just says sorry but they forgot to put the right prices on I think his name is Ruan than you get a incident wer the cashiers don’t want to assist you pushes you from pillar to post in the store to pay your stuff this is sickening really how the hell does this people still have jobs if they cannot work with people the word customer service already means people and you ah e to work with them you represent the brand Called pick and pay which is nation wide yet the service is so bad I don’t no if there is a worst word to call them I hav never ever been so humiliated in my life as a daily shopper there as I said I complained numerous times about the service nothing gets done and kept quite than rather because speaking to a higher party nothing happens they wipe you off there asses To put the cherry on the cake today I was treated badly again as I would call it they taking me for a GAT I than asked Rene for the complains number for pick and pay head office she just shouted the number out and told the lady at customer service come on come wen the lady told I am busy with this customer which is me she literally said she don’t care she must leave me and come on how shocking I got the number finally *** called there oh my god some one Called Miska picked up very rudely very impatient very irritated and said to me how can I help you I told her why I was calling she asked me 3 times again how can I help you wen I told her already why I am calling I than dropped the line because now I have reached my limit I than calmed down a bit Calle back again to the same number some one called Monique picked up yet again very rudely very impatient and very abruptly she asked how can I help you I told her why I was calling told her I would like to log a complain she said to me sorry you must call back again complains department left already and she cannot help me dropped the line really what the hell is going on with pick and pay so I thought to myself the people that works at head office is they so rude what must the front line people care off so the trend just follows from head office down to the front line people stores we don’t care we don’t worry there service really sucks big time I am going to tell all my friends family face book users Instagram users every social media there is regarding this poor pathetic service you get from pick and pay Howard center Pinelands Cape Town
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
