Poor or lack thereof customer service.

To whom it may concern.

I went to my PNP asap app on Sunday the 10th August to place an order that went through, only to find out after an hour to 2 that what I had ordered was apparently out of stock, needless to say that my bank account got debited. I then asked for a refund which was accepted on the 13th August. I was advised to wait 5 if not 7 working days for the refund to reflect in my account, but to date nothing has come to fruition, even after my numerous attempts to get it back. What really set me off was the fact that their automated responses couldn't even be bothered with my complaint as they repeatedly sent me back to the app, to request a refund again. I feel like I am only a customer when I want to spend my money, but when I cannot get what I wanted, my money is no longer important to me, as long as it is with them. I cannot believe I have been recommending this app to so many people only to be disappointed myself.