Poor operations and customer relations

My wife and I went to pick n pay river square on Saturday 16 October 2021, after a hard day of work we just wanted to pop in, get a few things, and spend what was left of the day relaxing, fetched my wife @ 13:00 from work. Thought just grab a few things from pick n pay river square before we head home. Suprise surprise, stood in a que, only 4 tills open, no issue. Normal as I am sure there is someone doing time studies to know the demand of that time and date of the month. One person in fort of us, the is a power dip, 1 second at most. Now all systems are down. Normal to reboot. Waited for 15min, cashier just sitting. Another 10min, I asked should you not call a manager. Cashier stood up without replying and disappeared. Meanwhile I saw who looked like it could be some sort of Manager leave the premises. About another 10min later cashier comes back and closes the isle without any communication. Then I thought I am going to overturn this trolley and just leave, but common sense told me that I neef the items and its going to waste even more time going somewhere else, so I went to the back of a different line, waiting for about another 15min, the same cashier opened the same isle, I jumped to get there cause now I'm extremely frustrated!!!she rang up all our items and Now I needed to pay. Surprise surprise I could not pay because of some reas. Cahier called i suppose some sort of manager, plenty of them stood there minding their own business minding their phones more than the situation. She came and the cashier said!!!this is the same problem I told you about before. This lady, after everything was already in bags did not address the issue, she decided to move us and cashier to another till, unpacking everything again, doing the process all over again. This took away very precious time i could have spent with my family due to useless salary collecting over staffed employees of pick n pay River Square, the amount of uniformed people in that store doing nothing is alarming!!!the franchise owner should be reviewing his staff compliment, and his gain from it. Fact and matter is, this store is badly managed, with no customer relations!!!