Poor Management S****s - Pick n Pay Cornubia

I visited Pick n Pay Cornubia this morning to do some shopping and since I wanted some empty boxes I started by going to the manager to request if he would be able to assist. When I asked him he said ok, stood up and proceeded to walk away and I assumed he was helping me but halfway he turned back towards me and said the boxes have been flattened out so you won't be able to use them. I said flat or not I'll be able to use them for what I need them. He then changed his story said no they are wet. I told him now I don't understand what he is saying then he said with an attitude we recycle our boxes that's what I'm saying. Then his own staff member said go to Checkers and they'll help you. I went to Checkers and within a few minutes after my shopping the boxes were ready for me to collect. My disappointment in this entire encounter is not so much about boxes but if Pick n Pay can't assist a paying customer with something FREE then your entire ethos of four legs of a table with customer sovereignty is nothing but a sham. And if your own staff member refers a customer to your competitors then as a company you have failed. Teach your managers better Pick n Pay. A simple "we don't have any boxes right now" would have been sufficient instead of blatant lies and an attitude