Poor Management Service at Pick n Pay Clothing Watercrest Mall

<p>Yesterday the 27th June 2017 I went to Pick n Pay Watercrest Mall KZN to exchange jeans because they were torn and only worn twice. I did not have proof of purchase but explained to the cashier that I bought it about 2weeks ago and have worn in twice. i also asked if it was possible to check with my smartshopper card, but he said no they cant. he then called the manager of the shop BRIAN. I told Brian the same thing but he got so rude and did not have time to listen just because i had no till slip. i then asked to speak to his senior he said he is the manager and i asked to call the regional manager he said he is the regional manager. i then asked to call head office and explain he told me if i want to call head office or customer care i need to use my own phone not the pick and pay since this was my problem not Pick n Pay's problem. There were other customers at the shop and i was with my 10 year old daughter, he carried on shouting this is his shop and i cannot tell him what to do. he refused totally to let me use the phone and call customer care which happens to be a toll free number. i was not even going to waste Pick n Pay's money on making that call. I told him I did not have my cellphone, but no he was not interested. i just left the pants there at the shop and left, he kept shouting calling me to come back and take my torn pants since he has no place for it at"his shop". I had to drive about 12 kms to get to the office to make a call to customer servises. the lady helped me called AMANDA, she was very helful and she gave me a ref for y case ( ********** 593). i do not ever want to go back to that shop again and see that rude person and happens to be manager and a regional manager of pick and pay Watercrest. Clearly he doesnt know how to treat customers. please sort this out and get my refund. my number ********** 314</p>