Poor Management Service

<p>On the 9th of May I placed an order with Pick’n Pay Northgate Mall for 3 Food Platters for the 12th of May as there was a work function that required catering. On the 12th of May I went to go collect the Food Platters now it took them 30min to provide me with these Platters that I initially provided them with at least TWO Days to arrange, not only did they waste my time waiting for these plates but the order was incorrect. I asked the lady that assisted me to correct the orders she came back and told me these were the only orders received, at this point I was frustrated I requested to see the manager on duty. Augrey was the manager on duty, now according to me I believe that the manager is there to help resolve any customer service issues, Augrey was also a waste of my time when I explained the whole situation to him, he asked “How would you like me to help you” regardless of the situation at hand I need to resolve it myself pathetic. I told him it’s a big store I’m sure they can arrange something, he promised to have these platter ready and delivered by 10:30am as the lunch break was at 10:30am. After a long wait I sent someone at 11am to collect the Platters on my behalf, they requested for an additional 15min. 12pm I went to collect the platters myself by then the function was over people haven’t eaten, so not only did Pick’nPay waste my time but they fully embarrassed me their service was atrocious and not even one single apology came out of their mouths. This was my first and will be my last Purchase at PnP</p>