Poor management leafs to long queues

Good day  Peter,  Thank you for choosing Pick n Pay.   Please accept our apologies for the delay in response and any inconveniences caused to you.  We  are busy addressing this with our management team.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.  Should you need any further assistance please do not hesitate to contact us on the below numbers provided.  Monday - Saturday              08:00 - 19:00 
 Sunday & Public Holidays   09:00 - 17:00 
 Our Contact number is ***.                                              
Kind Regards, Vanitha Venketas